Behavioral Health & Substance Use


Aetna

Your health plan offers its own specialty network of behavioral health and substance use providers. For more information, please contact your health plan's Customer Service Department.

Blue Cross Blue Shield of Illinois

Blue Advantage HMOSM, Blue Precision HMOSM, HMO of Illinois® and Medicare Advantage HMOSM

Behavioral Health and Substance Use services are offered through Employee Resource Centers (ERC) who are affiliated with Presence Mercy Medical Center in Aurora. All members seeking behavioral health or substance use services for the first time must register by calling Employee Resource Centers (ERC) at 1-800-890-7932. You will receive a prompt telephone assessment of your care options and an Employee Resource Centers representative will assist you in finding a mental/behavioral health professional in your area.

ERC hours of operation are Monday - Friday 8:30am - 4:30pm (excluding holidays). If you are calling outside of those hours a message will prompt you on how to contact an ERC representative in the case of an emergency.

The ERC licensed clinical staff utilizes nationally recognized Mental Health and Substance Use Standards to determine the nature of and severity of Behavioral Health or Substance Use problems. The staff will connect members who are in need of services to qualified professionals within a reasonable geographic proximity to the member.

An authorization or referral from a PCP or Ob-Gyn is not needed prior to seeking treatment through ERC.

Blue Cross Community FHP, ICP, MMAI and Medicare Advantage PPO

Your health plan offers its own specialty network of behavioral health and substance use providers. For more information, please contact your health plan's Customer Service Department.

Cigna HealthSpring

Your health plan offers its own specialty network of behavioral health and substance use providers. For more information, please contact your health plan's Customer Service Department.

Humana

Your health plan offers its own specialty network of behavioral health and substance use providers. For more information, please contact your health plan's Customer Service Department.

Office Hours

We are available Monday thru Friday from 8:30 a.m. to 4:30 p.m.

Contact Us 630-482-9758

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